PRIVACY + COOKIES

1. Information We Collect

We collect personal information necessary to provide residential property management services, including:

• Name, address, phone number, and email

• Identification documents for tenancy applications

• Employment, income, and rental history

• Property ownership details

• Maintenance requests, inspection notes, and communication history

• Information required to meet legal and compliance obligations.

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2. How We Collect Information

We collect information through:

• Tenancy applications and property management agreements

• Online forms, email, phone, and in‑person communication

• Routine inspections and maintenance requests

• Third‑party services such as tenancy databases and reference checks

• Publicly available sources where lawful and relevant

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3. Why We Collect Your Information

We use your personal information to:

• Assess tenancy applications

• Manage rental properties on behalf of owners

• Arrange repairs, maintenance, and inspections

• Communicate with tenants, owners, and service providers

• Process payments and manage accounts

• Meet legal and regulatory requirements

• Improve our services and business operations

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4. Sharing Your Information

We may disclose personal information to:

• Property owners

• Tradespeople, contractors, and service providers

• Tenancy database operators

• Government agencies and regulators when required by law

• Professional advisors such as insurers or accountants

• Technology providers supporting our business systems

• We do not sell or rent personal information to third parties.

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5. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure digital storage, restricted access, and confidentiality obligations for staff and contractors.

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6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate, incomplete, or outdated. We will respond within a reasonable timeframe in accordance with the APPs.

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7. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and understand website traffic. These tools do not identify individuals unless personal information is voluntarily provided.

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8. Privacy Complaints

If you believe your privacy has been breached, you may contact us to lodge a complaint. We will investigate promptly and respond in line with our obligations under the Privacy Act. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).​​